Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: October 14, 2026

This Shipping & Delivery Policy applies to all digital products sold on TohfaExpress, including Photoshop PSD templates, Canva templates, photo frame designs, coffee mug designs, and other digital graphic resources.

1. Nature of Delivery

  • All products sold on TohfaExpress are digital products delivered electronically.
  • No physical products, parcels, or printed materials are shipped.
  • Products may include PSD files, Canva templates, PNG/JPEG files, ZIP bundles, and other digital design resources.

2. Delivery Process

  • After successful payment confirmation, digital products are generally available for instant download.
  • Download links may be provided on the order confirmation page, through email, or via your account, depending on the product and website setup.
  • Canva templates may be delivered through a template access link or another method specified on the product page.
  • Photoshop PSD files and other downloadable resources may be provided as individual files or ZIP archives.

3. Delivery Time

  • Standard delivery: Usually instant after successful payment confirmation.
  • In some cases, technical issues, payment verification, or server delays may affect delivery.
  • If you do not receive your product within a reasonable time, please contact us for assistance.

4. Email & Download Issues

Please ensure that your email address is entered correctly during checkout.

If you cannot find your download link:

  • Check your Inbox, Spam, and Promotions folders.
  • Check your order confirmation page or account orders section, if available.
  • Contact us if the download link is missing, broken, or inaccessible.

Customer Support Email: komalstudio.rl@gmail.com

5. File Formats & Compatibility

Our digital products may include:

  • PSD Files: Editable Photoshop templates and layered design files.
  • Canva Templates: Editable designs accessed through Canva template links, where specified.
  • PNG/JPEG Files: Ready-to-use images and graphics.
  • ZIP Files: Compressed folders containing multiple design files.

Customers are responsible for having the required software, compatible device, internet connection, and any necessary Canva account to access or edit the purchased products.

Please read the product description carefully before placing an order.

6. Download Access

  • Download access and availability depend on the specific product and its delivery method.
  • Lifetime access is provided only when explicitly stated on the product page.
  • Customers are advised to save downloaded files securely for future use.
  • If a download link stops working or a file is corrupted, contact our support team for assistance.

7. Refunds & Delivery Problems

Because our products are digital, refunds and cancellations are generally restricted once a product has been delivered or accessed, subject to applicable law and our Refund & Cancellation Policy.

If you experience any of the following issues, please contact us:

  • Payment completed but the download link was not received.
  • The download link is broken or inaccessible.
  • The downloaded file is corrupted or incomplete.
  • The delivered product does not match the purchased product description.

We will review the issue and, where appropriate, help with a replacement file, corrected download link, technical support, or another suitable resolution.

8. Payment Verification & Security

Orders may occasionally be held for payment verification or security checks.

If a payment is unsuccessful, pending, or reversed, access to the digital product may be delayed until the payment status is confirmed.

Any cancellation or refund arising from a failed or reversed payment will be handled according to the applicable payment provider’s process and relevant law.

9. License & Usage

  • Each product is subject to the usage terms stated on its product page.
  • Purchasing a digital product does not transfer ownership of the original design or copyright.
  • Reselling, sharing, redistributing, or sublicensing original PSD files, Canva templates, or download links as standalone products is prohibited unless expressly authorized.
  • Customers must comply with applicable third-party licensing requirements, including those of Canva, Adobe, and any relevant asset providers.

10. Customer Support

For any questions related to payment confirmation, download links, file access, or digital delivery, please contact:

Business Name: TohfaExpress

Email: komalstudio.rl@gmail.com

Please include your order number and registered email address when contacting us so we can assist you more efficiently.

Thank You for Choosing TohfaExpress!

We appreciate your trust in our digital products and design resources. We are committed to making your digital shopping experience smooth and convenient.